In Episode 4 of Behind the Screen podcast, Zef describes how the manufacturer’s goal is to build and design quality into their product, while the customer may have more demanding specs and tests to meet for military verification. As a value-add distributor, Spirit supports a dynamic supply chain between the manufacturer and our customer. Our role as a distributor in product screening is to bridge that gap between manufacturer and customer. But it’s not just making sure that the tests are run to the standard. Zef and Marti discuss how adding value includes the relationship and process knowledge we share with the manufacturer and understanding the performance needs of the customer. Zef explains the value in delivering a customer all the product verification controls they’re looking for with a big-picture understanding of inventory management, time and cost savings, and predictability. Marti wraps up the chat by explaining that this global view and Spirit’s ownership of product warranty is what we call “Owning the Qual.“
