Join Team Spirit

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Position Overview 

The Quality Assurance Analyst supports the Spirit team by overseeing the Quality Management System (QMS), including certification to ISO 9001 and AS9100. This position will establish, implement, maintain and improve the policies, practices and procedures necessary to ensure effective operations and assist the CEO in achieving corporate goals.

Responsibilities

• Communicate quality goals to help the team achieve top performance
• Support all team functions to drive continuous improvement
• Plan and monitor corrective actions, preventive actions, and improvement actions by collaborating with the Spirit team and verifying effectiveness
• Monitor customer satisfaction, performance metrics (KPIs), on-time delivery, and quality ratings
• Manage risk assessments, analyze trends, and report quality data to top management
• Perform root cause analysis, resolve nonconformances, and initiate corrective actions
• Manage internal audit program
• Maintain employee training program (Spirit University) by scheduling, planning, leading, and documenting training activities
• Ensure efficient documentation of the QMS, procedures, and standards requirements
• Evaluate and monitor suppliers
• Facilitate ISO 9001/AS9100 certification, customer, supplier, and other government or regulatory audits and visits
• Analyze GIDEP communications, product change notifications, and customer notifications
• Communicate with customers and suppliers to resolve issues and achieve customer satisfaction
• Monitor Electrostatic Discharge (ESD) and Foreign Object Debris (FOD) control programs and implement improvements
• Oversee equipment calibration and verification
• Act as Facility Security Officer

Key Skills

• Project management
• Change management
• Creative problem solving
• Data analysis
• Team player with an improvement mindset
• Active security clearance is a plus

Spirit is looking for a quality-minded action hero who can move the needle on team projects and drive growth and improvement in support of our sales, pricing, and warehouse teams. Our position in the military and aerospace industry requires us to work within rigorous customer and government requirements. Spirit’s Quality Team is focused on supporting and collaborating with the team across functions. We are looking for an analyst with a desire to learn and grow with our team.

Position Overview

Provide excellent customer service to our customer base of Tier 1 Defense Contractors and increase sales thru contact with customers and buyers. Nurture and maintain sales/business relationships initiated by executive sales/senior account reps/inside and outside sales/product pricing specialists. Process customer orders and flow downs of critical quality requirements to our manufacturers. This position is the liaison between our customer and OEMs for the end to end order management processes. Maintain company standards involving ethical and moral character while professionally representing Spirit Electronics. Technical competency is a must, accuracy and attention to details of extensive part numbers, drawing numbers and excel skills are mandatory.

Essential Job Functions

· Develop and maintain strong working relationship with customers

· Familiarize account base with Spirit’s customer solutions, line-card, and value-added services

· Develop customer’s opportunities and present to management

· Receive, process, and complete request for quote from customers based on customers’ needs as well as on- time delivery and accuracy of quotes

· Execution of customer sales orders and supplier purchase orders; execute change orders and expediting with supply base to ensure supplier’s and customer’s on-time delivery performance.

· Processing customer complaints through resolution and corrective action if necessary

· Monitor Spirit’s customer’s performance rating and take necessary actions to improve customer satisfaction based on performance ratings.

· Provide monthly communication and reports to customers on aged and liability inventories. Ensure that inventories are purchased by customers in a timely manner.

· Attend customer business reviews as deemed necessary and or provide documentation and support for customer business reviews

· Notification to customers of product shipment holds, obsolescence, end-of-life and product allocation

· Support of Quality Management System (QMS)

Non-essential Job Functions

· Phone coverage

· Employee training and general housekeeping

· Backup personnel in other departments as required

Requirements

· Bachelor’s degree with three years’ experience in distribution or Industry related experience preferred or five plus years distribution or industry related experience

· Three plus years distribution or industry related experience required

· Proficient in MS Office applications (Word, Excel, Outlook)

· Self starter, motivated and attention to detail

· Strong interpersonal skills, including good written and verbal communication

· Multi-tasking in fast-paced environment

· Able to handle customer conflicts or service issues

Job Type: Full-time

Salary: $13.00 to $20.00 /hour

Experience:

• Technical sales: 3 years (Required)

Education:

• Bachelor’s (Required)

Language:

• English (Required)

Additional Compensation:

• Bonuses

Work Location:

• One location

Benefits:

• Health insurance
• Dental insurance
• Vision insurance
• Retirement plan
• Paid time off
• Flexible schedule
• Professional development assistance

Paid Training:

• Yes

Management:

• Team Lead

Schedule:

• Monday to Friday
• No weekends
• Day shift

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